{"id":34290,"date":"2026-07-15T16:50:37","date_gmt":"2026-07-15T16:50:37","guid":{"rendered":"https:\/\/motivus.com\/careers\/sr-customer-success-manager\/"},"modified":"2026-10-13T00:04:52","modified_gmt":"2026-10-13T00:04:52","slug":"sr-customer-success-manager","status":"publish","type":"career_position","link":"https:\/\/motivus.com\/pt-br\/careers\/sr-customer-success-manager\/","title":{"rendered":"Sr. Customer Success Manager"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"34290\" class=\"elementor elementor-34290 elementor-33860\" data-elementor-post-type=\"career_position\">\n\t\t\t\t<div class=\"elementor-element elementor-element-58c6f497 e-flex e-con-boxed e-con e-parent\" data-id=\"58c6f497\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21b83569 heading-with-separator elementor-widget elementor-widget-heading\" data-id=\"21b83569\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Overview<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f65e26 elementor-widget elementor-widget-text-editor\" data-id=\"1f65e26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Drive strategic relationships with key clients, ensuring exceptional customer success while identifying opportunities to grow existing accounts. Partner with cross-functional teams to deliver business value, maximize client satisfaction, and support long-term growth.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a18e2da elementor-widget elementor-widget-heading\" data-id=\"6a18e2da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Your Role and Responsibilities<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7eba1b55 elementor-widget elementor-widget-text-editor\" data-id=\"7eba1b55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Work closely with the Business Head to manage Key Clients and ensure world class service experience<\/li>\n<li>Full P&amp;L responsibility for customer relationships owned, Manage and grow the existing clients<\/li>\n<li>Understand and analyze existing business and figure out opportunities to scale it up<\/li>\n<li>Initiate and prioritize projects, track business development, cross-sell, and up-sell<\/li>\n<li>Engage closely with the account management\/delivery\/implementation training team to help determine the best technical implementation methods and reasonable execution schedules.<\/li>\n<li>Analyzes business data, financial information, and commercial needs of clients to evaluate business opportunities to reach cost effective business solutions.<\/li>\n<li>Excellent team management and interpersonal communication skills enabling effective interaction with people at all organizational levels<\/li>\n<li>Networking in the region with prospect\/industry and represent Capillary at regional\/national events.<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5557c671 elementor-widget elementor-widget-heading\" data-id=\"5557c671\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">REQUIREMENTS<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6376581b elementor-widget elementor-widget-text-editor\" data-id=\"6376581b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>5-8 years of experience with understanding retail, digital, CRM\/loyalty analytics space.<\/li>\n<li>Proven record of driving results in a high-growth company environment.<\/li>\n<li>Demonstrated record of success in a goal oriented, highly accountable, business environment.<\/li>\n<li>\n<p>Ability to collaborate and work effectively with other team \u2013 Account Management, Delivery, Product Management, Analytics etc.<\/p>\n<\/li>\n<li>\n<p>Professional demeanor, superior phone skills, excellent presentation, verbal and written communication skills<\/p>\n<\/li>\n<li>\n<p>Deep understanding of industry issues, a vision for growth and a passion to build Capillary\u2019s position in the industry<\/p>\n<\/li>\n<li>Ability to articulate, Capillary\u2019s value proposition affectively to all types of Customers and ability to interact with any level within the customer organization (Particularly with CXO\/CMOs\/ Marketing Heads).<\/li>\n<li>Ability to adapt to a changing environment quickly and easily.<\/li>\n<li>Ability to prioritize tasks and manage time efficiently, showcase High level of selfinitiative and self-motivation.<\/li>\n<li>Experience with managing clients, stakeholders, and cross-functional teams.<\/li>\n<li>Proven people, business and project leadership&amp; negotiation experience<\/li>\n<li>Ability to understand, anticipate and react to competitive market requirements, industry opportunities and constraints<\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1443d088 elementor-widget elementor-widget-heading\" data-id=\"1443d088\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Working at Motivus<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71576430 elementor-widget elementor-widget-text-editor\" data-id=\"71576430\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li><em>Guild community: You&#8217;re part of the a community of practitioners in your domain. Structured learning, peer review, and certifications happen here, not in isolation.<\/em><\/li>\n<li><em>Outcome accountability: Your work connects directly to a client result. We don&#8217;t measure activity \u2014 we measure delivery.<\/em><\/li>\n<li><em>AI in your workflow: Through AI Champions and Guild initiatives, you&#8217;ll actively use and shape how AI tools are applied to engineering work \u2014 not just hear about it in a townhall.<\/em><\/li>\n<li><em>Defined career path: Structured progression from individual contributor to technical lead to Guild leadership, with certifications and milestones that are visible, not arbitrary.<\/em><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>We are seeking a Senior Customer Success Manager to build and strengthen strategic relationships with key clients while delivering a world-class customer experience. This role is responsible for managing the P&#038;L of assigned accounts, driving business growth through cross-selling and up-selling opportunities, and partnering with cross-functional teams to ensure successful solution delivery. The ideal candidate has experience in retail, CRM, and loyalty solutions, with the ability to engage executive stakeholders and drive long-term business value.<\/p>\n","protected":false},"featured_media":36579,"template":"","meta":{"_acf_changed":false,"motivus_career_recipients":["default"]},"career_category":[287,305,281,315],"career_tag":[],"class_list":["post-34290","career_position","type-career_position","status-publish","has-post-thumbnail","hentry","career_category-full-time","career_category-hybrid","career_category-mexico","career_category-ops-delivery"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.5 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Sr. Customer Success Manager - Motivus<\/title>\n<meta name=\"description\" content=\"We are seeking a Senior Customer Success Manager to build and strengthen strategic relationships with key clients while delivering a world-class customer experience. 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